Support

Before reaching out

1. Check Troubleshooting and Handle failure modes.
2. Capture the SladeIDError code and message from session.errors / manager.readerErrors, plus the device model and Android/OEM-skin version.
3. Note the reader vendor/model and whether it works on a stock-Android device.

What to include

• SDK version and Slade ID service environment (serviceUrl).
• The failing operation (enroll / verifyEnrollment / match / search / capture) and the error code.
• Relevant logcat around the failure (filter on your app tag and the reader vendor).

Contact

Reach your Slade ID integration contact with the above details.